Frequently Asked Questions

  • What do you do?

    We provide waste collection and gardening services to both residential and commercial clients all over London. Find out more about our rubbish disposal services here or our gardening services here.

  • Which payment methods do you accept?

    We accept payment via cash, credit or debit card, or bank transfer.

  • What kind of rubbish can you collect?

    We can dispose of any kind of non-hazardous rubbish, from building waste to old furniture. We regularly deal with the likes of sofas, garden compost, electrical items, old wood, and much, much more. Many hazardous materials, such as medical waste and toxic chemicals, are out of our remit but certain items, such as computer monitors, can be collected at an extra cost to cover the separate disposal charges that we face.

  • Do you have a license to collect rubbish?

    Yes, City Junk & Gardening is licensed by the Environment Agency, with the license number CB/SE5140HV. It’s worth remembering that many unlicensed waste disposal companies resort to fly-tipping to cut costs, but ultimately, you are responsible for your rubbish and their actions can result in legal action and fines of £1000 plus.

  • Are you insured to collect rubbish?

    Absolutely! Our company, drivers, and vehicles are all fully insured, so that in the unlikely event of any damage caused during a job, we are well-prepared.

  • Why can’t you collect hazardous waste?

    The disposal of hazardous waste requires a different license and insurance to normal waste and is dealt with by specialist carriers. Contact your local council for further details.

  • Why are there additional charges?

    Whilst we base our prices on volume and weight, there are occasional items that require specialist disposal and incur extra charges to us, so we must include these in our quotes. Otherwise, there are no additional charges – we never charge deposits or toll fees.

  • What if I’m not happy with the final price once you arrive on site?

    We will always give you the final price before we start work, and it is completely free of obligation. So, if you’re not happy with it, we will just go on to our next job with no charge to you.

  • Wouldn’t hiring a skip be cheaper and easier?

    You would expect so, but no. When you hire a skip, you pay a flat fee based on the volume of rubbish that it will hold, whereas with us, you only pay for the amount of rubbish you actually require collecting. Using us also means no skip hire permit charge (or hassle) for parking it on the street. Plus, we do all of the loading and clearing up for you!

  • What will you do with my rubbish?

    As a green company, with a full license from the Environment Agency, we strive to recycle or donate as much of the waste we collect as possible, at no extra cost to the customer. These reusable items will be given to local charities or disposed of at a specialist recycling centre. All other items will be taken to a licensed Waste Transfer Station.

  • How much is a cubic yard?

    Good question! A cubic yard is 3ft x 3ft x 3ft.

  • Do you work outside of normal business hours?

    Provided we can do so within daylight, yes we do. We work evenings, weekends, and bank holidays to fit around customer schedules.

  • Do I have to be at my home or workplace for the job to be completed?

    Not necessarily. As long as the rubbish is easily accessible to us and we have been given your payment details prior to collection, you don’t need to be at the premises. When we arrive, we will call you with the exact price and start the job.

  • How soon can you collect my waste?

    We will always aim to work around your schedule and make urgent and same-day collections wherever possible. That said, giving us as much notice as possible will be helpful in finding a time and day that suits you.

  • Why can’t you give an exact quote over the phone?

    Whilst we can offer quotes based on pictures, using WhatsApp and Viber, it is difficult to quote precisely when not on site. However, we will always confirm a price on arrival before starting the job, with no obligation for you to continue with the work.

  • How do your waste disposal charges work?

    We charge according to volume and weight, and any price will include full loading, sorting, and clearing up, as well as recycling of anything suitable. Items that require special disposal, such as refrigerators, incur a small extra charge.

  • What kinds of gardening services can you provide?

    We can cater for any of your gardening needs, including lawn mowing, hedge cutting, fencing, and tree surgery. Find out more here.

  • Why do I need two gardeners?

    We find that two heads are better than one! When our staff work in teams, they can work more quickly and more efficiently, helping each other with heavy lifting and bigger jobs.

  • Are your staff fully trained?

    They sure are. All of our staff have extensive experience and training, and work to a high standard.

  • Do you need me to provide any tools?

    No, our team are fully equipped with everything they need. All we require is parking and access!

  • Do you have a gardening price list?

    Yes, you can find it here. Alternatively, give us a call on 07908113595 for a free, no-obligation quote.